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Utopia For Realists

A Technocratic Delusion is Eating Our Future

Dumb Luck

The Curse of Knowledge

Don’t Conflate Making Money with Making Successful Products

A Difficult Industry

The IKEA Effect

Design Ethics

Tech’s Genius

How Facebook Is Killing Comedy

How Streaming Changed the Sound of Pop

How Design Led to Overconsumption

Self-Service

What The Wine Industry Understands

What Do Metrics Want

The ROI of UX

Customer Satisfaction