{"id":1756,"date":"2019-03-09T19:31:31","date_gmt":"2019-03-09T19:31:31","guid":{"rendered":"https:\/\/notes.nicedream.net\/?p=1756"},"modified":"2024-10-04T02:52:47","modified_gmt":"2024-10-04T02:52:47","slug":"self-service","status":"publish","type":"post","link":"https:\/\/nicedream.net\/notes\/self-service\/","title":{"rendered":"Self-Service"},"content":{"rendered":"<p>Brian Merchant&#8217;s <a href=\"https:\/\/gizmodo.com\/why-self-checkout-is-and-has-always-been-the-worst-1833106695\">Why Self-Checkout Is and Has Always Been the Worst<\/a>:<\/p>\n<blockquote><p>Shitty automation usually, but not always, comes about when new user-facing technology is adopted by a company or institution for the ostensible reason of minimizing labor and cutting costs. Nobody likes wading through an interminable phone menu to try to address a suspect charge on a phone bill\u2014literally, everyone would rather speak with a customer service rep. But that\u2019s the system we\u2019re stuck with because a corporation decided that the inconvenience to the user is well worth the savings in labor costs.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"Brian Merchant&#8217;s Why Self-Checkout Is and Has Always Been the Worst: Shitty automation usually, but not always, comes about when new user-facing technology is adopted by a company or institution for the ostensible reason of minimizing labor and cutting costs. Nobody likes wading through an interminable phone menu to try to address a suspect charge&#8230; <a class=\"view-article\" href=\"https:\/\/nicedream.net\/notes\/self-service\/\">View Article<\/a>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_links_to":"","_links_to_target":""},"categories":[4],"tags":[66],"_links":{"self":[{"href":"https:\/\/nicedream.net\/notes\/wp-json\/wp\/v2\/posts\/1756"}],"collection":[{"href":"https:\/\/nicedream.net\/notes\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nicedream.net\/notes\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nicedream.net\/notes\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nicedream.net\/notes\/wp-json\/wp\/v2\/comments?post=1756"}],"version-history":[{"count":1,"href":"https:\/\/nicedream.net\/notes\/wp-json\/wp\/v2\/posts\/1756\/revisions"}],"predecessor-version":[{"id":2793,"href":"https:\/\/nicedream.net\/notes\/wp-json\/wp\/v2\/posts\/1756\/revisions\/2793"}],"wp:attachment":[{"href":"https:\/\/nicedream.net\/notes\/wp-json\/wp\/v2\/media?parent=1756"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nicedream.net\/notes\/wp-json\/wp\/v2\/categories?post=1756"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nicedream.net\/notes\/wp-json\/wp\/v2\/tags?post=1756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}