Bad Design Makes Money Better design means improving quality. Quality is expensive and expenses eat into profits...
Push Information is being “pushed” at us, and we have little say in or understanding of how that information is chosen for us…
The Powerful Decide By choosing the strategy, the budget, the culture and who they hire, they have more impact on whether good design is possible than the designers themselves...
User Exploitation In the end, turning UX into an actively harmful discipline has drained talent and expertise away from projects that could, and should, have had more help…